Privacy Policy

This Policy applies to clients and prospective clients, including principals, families, family offices, and the advisors who staff on their behalf; to candidates and applicants for household and private service roles; to references, former employers, and emergency contacts whose details are given to us; and to Site visitors and subscribers. It does not govern the employment or privacy practices of our clients, third party websites we link to, or information you give directly to a client or placed professional outside the Services.

What we hold depends on your relationship with us. In the past twelve (12) months we have collected the following categories:

• Identifiers and contact details, including name, alias, postal address, email address, telephone number, IP address, and other online identifiers.
• Professional and employment information, including résumé, work history, position titles, dates of service, duties, compensation history and expectations, availability, live in or live out preference, references, letters of recommendation, interview notes, and screening results.
• Education and credentials, including schools attended, degrees, certifications, training, licenses, and language proficiency.
• Qualification and screening information, including driving record, right to work documentation, professional license status, and the results of identity, criminal, and civil checks obtained with your authorization.
• Sensitive personal information, limited to Social Security number, driver’s license or state identification number, passport number, and work authorization status, collected only where necessary for screening, onboarding, or legal compliance.
• Household and search information that a client shares about a residence, schedule, routines, staffing structure, role requirements, and household composition.
• Commercial information, including services requested, engagement history, agreements, invoices, and payment records.
• Photographs submitted with an application, and recordings of interviews or calls where you have been notified and, where required, have consented.
• Site activity, including pages viewed, referring source, browser and operating system, session duration, and interactions with our forms and emails.
• Approximate location derived from IP address, and the regions in which you seek or offer work. We do not collect precise device geolocation.
• Inferences about suitability, seniority, specialization, and long term fit for a household.

We do not collect biometric information or non public education records. We do not solicit information about race, color, ancestry, national origin, citizenship, religion, age, marital status, medical condition, disability, sex, gender identity or expression, sexual orientation, pregnancy, veteran status, or genetic information, and we ask that candidates not include it. If such information is volunteered or incidentally revealed, we do not use it to evaluate suitability and do not pass it to clients.

We obtain this information directly from you; from clients and candidates in the course of a search; from references, former employers, verification vendors, and consumer reporting agencies acting with your authorization; and automatically through cookies when you use the Site.

We use personal information to evaluate candidates for representation, including interviewing, verifying history and credentials, and contacting references; to conduct confidential searches, prepare shortlists, and facilitate interviews, trials, offers, and placements; to respond to inquiries and send service and administrative messages; to obtain and evaluate background screening reports where lawful and authorized; to administer agreements, invoicing, placement assurances, and follow up; to operate, secure, and improve the Site; to send newsletters and role alerts where you have opted in; to comply with legal, tax, and recordkeeping obligations and to establish or defend legal claims; to investigate fraud, misrepresentation, or security incidents and to protect the rights and safety of Perla, our clients, our candidates, and others; and to evaluate or complete a merger, financing, or sale of assets.

We will not collect new categories, or use personal information for materially different or incompatible purposes, without first giving notice. We use sensitive personal information only to verify identity, confirm work eligibility, complete lawful screening, satisfy legal obligations, and maintain security. We do not use it to infer characteristics about you. We do not use personal information from the Services to train third party artificial intelligence models, and we do not permit our vendors to do so.

Where a role requires it and the law permits, we or our clients may obtain a consumer report or investigative consumer report from a consumer reporting agency. When we do, we provide the standalone written disclosure and obtain the written authorization required by the federal Fair Credit Reporting Act and, for California candidates, the Investigative Consumer Reporting Agencies Act and the Consumer Credit Reporting Agencies Act.

You may request a copy of any investigative consumer report prepared about you and receive the statutory summary of your rights. If information in a report may lead to an adverse decision, you will receive a pre adverse action notice with a copy of the report and a reasonable opportunity to dispute its accuracy with the reporting agency before a final decision, followed by an adverse action notice if the decision stands. Screening is limited by the accuracy and availability of third party records, and we do not warrant the completeness of information supplied by candidates, references, or vendors.

Reports are furnished to Perla only. We do not forward a report to a client, provide a copy of it, or relay its contents. Where screening informs a recommendation, we share our own assessment of suitability rather than the underlying report. A client who wishes to review a report must obtain one directly from a consumer reporting agency, in its own name and under its own obligations.

If Perla declines to represent a candidate based in whole or in part on information in a report, Perla issues the pre adverse and adverse action notices required by law. If a client declines to hire a candidate based on a report the client obtained directly, that responsibility rests with the client.

You are responsible for the accuracy of what you provide. Material misrepresentation by a candidate or client may result in immediate withdrawal of representation or termination of an engagement.

We disclose personal information to clients conducting a search and to the advisors they designate, for the purpose of evaluating a placement. What we provide to a client is a candidate profile together with our own assessment of suitability. We do not provide clients with copies of consumer reports or investigative consumer reports, or with the information contained in them, as described in Section 4. We also disclose personal information to candidates, on a need to know basis, with the identity of a household disclosed only at the appropriate stage and ordinarily subject to a confidentiality undertaking; to references and former employers, limited to what is needed to verify history and only where you have authorized it; and to service providers that host our Site and data, process forms and email, provide security and analytics, conduct screening and verification, process payments, and supply legal, accounting, insurance, and technology services. Each provider is engaged under a written contract limiting it to processing on our instructions, for the specified purpose only, under an obligation of confidentiality.

We also disclose personal information to comply with law, subpoena, court order, or governmental request; to enforce our agreements; to investigate suspected fraud or illegal activity; to protect the rights, property, or safety of Perla, our clients, our candidates, or others; and in connection with a merger, acquisition, financing, reorganization, sale of assets, or insolvency, where personal information may be evaluated or transferred subject to commitments consistent with this Policy. We may disclose aggregated or de identified information, which we will not attempt to reidentify.

We do not sell personal information and do not share it for cross context behavioral advertising or targeted advertising as those terms are defined under California and other state privacy laws. We have not done so in the past twelve (12) months. We do not disclose personal information to affiliated or unaffiliated companies for their own marketing, do not participate in advertising networks, and do not permit third party advertising trackers on the Site. Because we do not engage in these practices, no sale or sharing opt out is required, but all rights in Sections 10 and 11 remain available to you.

We and our service providers use cookies and similar technologies to enable core functionality such as form submission and session management, to remember your preferences, to protect the Site against automated abuse and spam, and to measure aggregate usage such as unique visitors, pages viewed, and referring source. We do not use cookies for advertising or cross site tracking.

Most browsers accept cookies by default. You can set yours to warn you before a cookie is set or to refuse cookies entirely, and you may continue to use the Site if you do, though some functionality may be limited. Deleting cookies or switching browsers may reset preferences you set previously. The Site uses reCAPTCHA, provided by Google, to prevent automated abuse and spam submissions; Google’s privacy policy and terms of service apply to that service. Analytics and security providers used on the Site operate under their own privacy policies.

Because we do not track your activity across other websites, we do not respond to browser “Do Not Track” signals. We honor recognized opt out preference signals to the extent applicable law requires. We derive only an approximate geographic region from your IP address and do not request precise device location.

If you subscribe, we may send insights, role alerts, and agency updates. Every marketing email includes an unsubscribe link, and you may also opt out by writing to contact@perla-agency.com. Transactional, administrative, and search related messages are necessary to provide the Services and are not subject to opt out. Because we do not pass personal information to third parties for their own marketing, opting out with us is sufficient.

We keep personal information only as long as needed for the purpose collected, and afterward as required to meet legal, tax, and recordkeeping obligations, resolve disputes, prevent fraud, or defend claims. Subject to law and any litigation hold: active candidate profiles are kept for the duration of representation and four (4) years afterward; unsuccessful applications for four (4) years from the last decision; screening results for four (4) years, after which they are securely destroyed; client search records and executed agreements for seven (7) years after the engagement ends; financial records as law requires; and Site analytics in aggregated form. You may ask us at any time to withdraw your profile from active consideration. Deleted information may persist briefly in routine backups before being overwritten, and we do not restore backups to reuse it.

We maintain administrative, technical, and physical safeguards, including access restricted to personnel who need it, encryption in transit, vendor due diligence, and confidentiality obligations for staff and represented professionals. No transmission or storage method is completely secure. Please do not send Social Security numbers, passport numbers, or similar identifiers by unsecured email; we will provide a secure method when they are required. Perla personnel will never ask you to disclose a password. If you believe your information has been compromised, contact us immediately.

The Site is intended for adults, and we do not knowingly collect information from anyone under eighteen (18) through it. Where a client shares information about children in connection with a nanny or family assistant search, we collect only what the search requires, treat it as confidential, disclose it only to candidates under active consideration, and retain it no longer than the engagement requires. If you believe a minor has given us information directly, contact us and we will delete it.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the rights below as to personal information we hold, including information collected in a job application or placement. These rights are not absolute and we may decline a request where a statutory exception applies.

• To know and access the categories and specific pieces of personal information we hold, the sources, the purposes for collection, and the categories of third parties to whom we disclosed it, in a portable format where feasible. You may make this request twice in any twelve month period.
• To delete personal information we collected from you, subject to the exceptions below.
• To correct inaccurate personal information.
• To limit use of sensitive personal information, although we already confine our use to purposes for which no separate opt out is required.
• To opt out of sale or sharing, which is unnecessary because we do neither.
• To be free from discrimination or retaliation for exercising these rights. We will not deny services, change pricing, or provide a different level of service because you exercised them.

We may deny a deletion request where the information is needed to complete a transaction or service you requested, detect security incidents or prevent fraud, repair errors, exercise free speech rights, conduct public interest research to which you consented, comply with a legal obligation or litigation hold, or make internal lawful uses compatible with the context in which you provided it.

California Civil Code Section 1798.83 permits residents to ask about disclosures to third parties for their direct marketing purposes. We make no such disclosures. Nevada residents may ask that we not sell covered information; we do not sell it.

Residents of other states with comprehensive privacy laws, including Colorado, Connecticut, Virginia, Texas, Oregon, and Montana, may confirm whether we process their data and may access, correct, delete, or obtain a portable copy of it, and may opt out of targeted advertising, sale, or profiling with legal or similarly significant effects, none of which we conduct. If we decline a request you may appeal by replying to our response or writing to us, and we will respond in writing within the period your state requires and tell you how to contact your state attorney general.

The Services are directed to individuals in the United States. If you access them from the European Economic Area or the United Kingdom, our lawful bases for processing are performance of a contract, our legitimate interests in operating a placement business, compliance with legal obligations, and, where required, your consent. Subject to those bases you may request access, rectification, erasure, restriction of processing, and portability; object to processing based on legitimate interests and at any time to direct marketing; and withdraw consent without affecting processing already carried out. We do not make decisions producing legal or similarly significant effects based solely on automated processing, and every representation and shortlisting decision involves human judgment. You may lodge a complaint with the supervisory authority where you live or work.

Email contact@perla-agency.com with the subject line “Privacy Request,” call +1 (213) 759-2597, or write to us using the details in Section 13. Describe your request and your relationship with us, whether candidate, client, or visitor, in enough detail for us to evaluate it. No account is needed.

We must verify your identity first, usually by matching two or more data points you provide against our records or corresponding with you at an email address on file. A request for specific pieces of personal information may require additional verification. Information given for verification is used for no other purpose. We will acknowledge a request within ten (10) business days and respond within forty five (45) days, with one extension of up to forty five (45) additional days where reasonably necessary, and will tell you the reason for any extension. An authorized agent may act for you with written permission signed by you, and we may still verify your identity directly. A parent or guardian may act for a minor child. We do not charge a fee unless a request is excessive, repetitive, or manifestly unfounded, in which case we will explain and provide an estimate first.

If you believe this Policy or applicable law has not been respected, you may complain using the contact details below. We will acknowledge your complaint, tell you who is handling it and when to expect a substantive response, and may ask for further detail in order to investigate. Nothing in this section limits your right to contact a supervisory authority or attorney general.

The Site may link to third party websites operating under their own privacy policies. We do not control and are not responsible for their content, practices, or security.

Perla operates in the United States and our systems are hosted here. If you access the Services from elsewhere, your personal information will be transferred to and processed in the United States, where data protection law may differ from that of your jurisdiction. Where required, we apply appropriate safeguards. Individuals accessing the Services from outside the United States do so on their own initiative and are responsible for compliance with local law.

We may update this Policy. The revised version will be posted with a new effective date and takes effect on posting. Where a change is material we will notify affected individuals by email or a prominent notice on the Site as the law requires. Continued use after a revision takes effect constitutes acceptance.

Perla Staffing Agency LLC, Attn: Privacy. Perla does not maintain a public office address; requests should be sent by email or telephone. We will respond to reasonable requests for this Policy in an alternative accessible format.