Privacy Policy

We collect information that you choose to provide and a limited amount of information collected automatically.

Information you provide

• Family and client inquiries. When you submit a confidential inquiry, we may collect your name, email address, phone number, location or neighborhood, the role(s) you are seeking, and any details you share about your household and needs.
• Candidate applications. When you apply for a position, we may collect your name, contact details, résumé or CV, employment history, references, certifications, work authorization information, and any other details you provide during the application and interview process.
• Correspondence. Information contained in emails, calls, forms, and other communications with us.

Information collected automatically

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and referring pages, through cookies and analytics tools (see Cookies and Analytics below).

We use the information we collect to:

• Respond to inquiries and provide our placement services;
• Match candidates with suitable household positions and present shortlists to families;
• Conduct background checks, verify references, and confirm credentials (with appropriate consent);
• Communicate with you about your inquiry, application, or placement;
• Operate, maintain, and improve our website and services;
• Comply with legal and regulatory obligations.

We do not sell your personal information.

Confidentiality is central to how we operate. We never publish or disclose a client's identity, address, or household details publicly. Information is shared only with those directly involved in a placement, and on a need-to-know basis:

• Candidate informationis shared with a prospective family only to the extent necessary to consider the candidate, and with the candidate's understanding.
• Family and household information is disclosed to candidates only as required to assess fit, and candidates engaged in our process are bound by strict confidentiality obligations.

We do not share your information with third parties for their own marketing purposes.

We may share information with:

• Service providers who support our operations (for example, background-check providers, IT and hosting services, and analytics providers) under appropriate confidentiality obligations;
• Families and candidates as part of the placement process, as described above;
• Legal and regulatory authorities where required by law, or to protect our rights, safety, or property.

Our website uses cookies and similar technologies to operate the site and understand how it is used. We use Google Analytics 4 (GA4) to collect aggregated, statistical information about site usage. This data helps us improve the website and is not used to identify individual visitors.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

We take reasonable administrative, technical, and organizational measures to protect personal information against loss, misuse, and unauthorized access. Information is stored on secure systems and access is limited to authorized personnel. No method of transmission or storage is entirely secure, however, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with legal obligations. Candidate records may be retained to consider individuals for future opportunities, unless you ask us to delete them. When information is no longer required, we securely delete or anonymize it.

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain communications.

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

Our website and services are directed to adults. We do not knowingly collect personal information from children. Information about a family's children may be provided by parents or guardians in the context of childcare placements and is treated with the same confidentiality as all other household information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated as appropriate.

If you have questions about this Privacy Policy or how we handle your information, please contact us: