Terms of Use

The Site is intended for individuals who are at least eighteen (18) years old and legally able to enter into binding contracts. If you use the Site on behalf of a family office, trust, or other entity, you represent that you are authorized to bind that party, and “you” includes that party.

Perla is a private and estate staffing agency. We recruit, evaluate, and introduce household and private service professionals, including estate and household managers, personal and executive assistants, private chefs, housekeepers, butlers, and nannies, to private clients, families, and family offices.

The Site is an informational and inquiry platform. It is not a job board, an employment contract, an offer of employment, or an offer to provide staffing services. Any engagement of Perla is governed by a separate written agreement, and any employment or contractor relationship arising from a placement is formed directly between the client and the placed professional.

Submitting an application, resume, inquiry, or consultation request creates no obligation for us to represent you, present you to a client, present any candidate to you, or complete a search. All decisions on representation, shortlisting, introduction, hiring, and compensation rest in the sole discretion of Perla and its clients. Statements on the Site describing our process, vetting standards, placement assurance, response times, or results are general descriptions of our practices, not warranties or contractual commitments.

Except as to our own personnel, Perla is not the employer, joint employer, or co-employer of any professional we introduce. We do not set wages, hours, duties, or working conditions, do not supervise placed professionals, and do not administer payroll, benefits, taxes, workers compensation, or insurance. Clients are solely responsible for compliance with all employment, wage and hour, tax, immigration, insurance, and workplace safety laws that apply to anyone they engage, including household employer statutes, and should obtain independent legal, tax, and insurance advice before hiring.

Where permitted by law and properly authorized, we or our vendors may verify employment history, contact references, confirm credentials, and obtain background screening reports. Screening depends on the accuracy and availability of third party records. We do not guarantee the accuracy of information supplied by candidates, references, or vendors, and we do not warrant the future conduct or performance of any individual introduced to a client.

Perla is compensated by its clients. We charge candidates no fee at any stage, for registration, representation, placement, or otherwise.

Where we obtain a background screening report, it is furnished to Perla only. We do not forward reports to clients or relay their contents; we share our own assessment of a candidate’s suitability instead. A client wishing to review a report must obtain one directly from a consumer reporting agency in its own name, and is then responsible for any candidate notices the law requires of it.

These Terms supplement any separately executed agreement between you and Perla, including fee, search, representation, and confidentiality agreements. If a conflict arises, the separately executed agreement controls as to the subject it addresses.

We may revise these Terms at any time by posting an updated version with a new effective date. Revisions apply to your use of the Site after posting, and continued use constitutes acceptance. You may not modify these Terms except in a writing signed by Perla. We may also change, suspend, or discontinue the Site at any time without notice or liability.

Subject to these Terms, Perla grants you a limited, revocable, non exclusive, non transferable license to view the Site and to download or print individual pages for your personal, informational, non commercial use, provided you do not remove or alter any proprietary notice. All rights not expressly granted are reserved.

You may not, and may not permit anyone else to:

• Use the Site unlawfully or in violation of these Terms;
• Copy, republish, mirror, frame, sell, transmit, or create derivative works from the Site or its content beyond the license in Section 5;
• Scrape, harvest, crawl, index, or data mine content, listings, contact details, candidate information, or images, or use such material to build or enrich any database, model, product, or service;
• Use any bot, spider, scraper, or automated means to access the Site, or circumvent any access control, rate limit, verification challenge, or security feature;
• Attempt unauthorized access to the Site, any account, or any connected system, or probe or test its vulnerability;
• Introduce malicious code, impose an unreasonable load on our infrastructure, or interfere with anyone else’s use of the Site;
• Submit false, misleading, or plagiarized information, impersonate anyone, or misrepresent your affiliation;
• Post unlawful, defamatory, harassing, threatening, obscene, discriminatory, or infringing content;
• Use the Site or information obtained from it to send unsolicited commercial messages, or to solicit our clients, candidates, or employees; or
• Attempt to identify, contact, or disclose the identity of any client, family, principal, household, or candidate associated with Perla.

We may investigate any suspected violation and may restrict, suspend, or terminate your access without notice, in addition to any other remedy available to us.

If you submit a resume, application, work history, references, credentials, or other materials (“Candidate Materials”), you represent that the information is true, accurate, and complete, that you have the right to provide it, and that doing so violates no law, contract, or confidentiality obligation. Do not submit information about a current or former employer, principal, or household that you are obligated to keep confidential.

You grant Perla a non exclusive, royalty free license to store, review, reproduce, format, summarize, and disclose your Candidate Materials in order to evaluate you for representation, present you to prospective clients and their advisors, and operate our placement services, consistent with our Privacy Policy. You may withdraw your candidacy or request deletion at any time, subject to our legal and recordkeeping obligations.

Information a client provides about a household, residence, schedule, staffing needs, or family members is received in confidence and used to conduct a search. You represent that you are authorized to share information about third parties, including household members and existing staff.

By providing an email address or telephone number you consent to receive communications from us electronically, including service and search related messages and, where you have opted in, marketing. You may unsubscribe from marketing at any time. Message and data rates may apply to any text messages you elect to receive. Electronic communications satisfy any requirement that a communication be in writing.

Any comment, suggestion, review, or other feedback you provide is non confidential, and you assign to Perla all rights in it. We may use it for any purpose without attribution, compensation, or royalty. Testimonials published on the Site are anonymized, used with permission, and reflect individual experiences rather than a guarantee of any result.

The Site and all text, graphics, photographs, video, design, layout, compilations, software, and other materials on it are owned by Perla or its licensors and protected by copyright, trademark, and other laws. Your use of the Site transfers no ownership interest. The Perla name, monogram, wordmark, and related marks and taglines are trademarks or service marks of Perla, registered or unregistered, and may not be used without our prior written consent. Nothing on the Site grants any license to use them by implication or estoppel. Third party names and marks belong to their respective owners.

The Site may link to or incorporate services operated by third parties, including form, analytics, security, scheduling, and email providers. Those links and integrations are provided for convenience and are not endorsements. We do not control and are not responsible for their content, practices, availability, or security, and your use of them is at your own risk and subject to their own terms and privacy policies.

Our handling of personal information is described in the Perla Privacy Policy, which is incorporated into these Terms by reference.

Perla is an equal opportunity agency. We do not discriminate against candidates or applicants on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by law. Clients agree that any hiring criteria they provide will comply with applicable anti discrimination law, and we may decline any instruction we believe may be unlawful.

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, PERLA AND ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS (THE “PERLA PARTIES”) DISCLAIM ALL WARRANTIES, INCLUDING TITLE, NON INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, TIMELINESS, SECURITY, AND AVAILABILITY.

We do not warrant that the Site will operate without interruption or error, that defects will be corrected, that the Site is free of harmful components, that it is compatible with your equipment, that its information is accurate or current, or that any particular result will be obtained. The internet is not a secure medium. You are responsible for the equipment, software, and connectivity needed to access the Site, and you use it at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PERLA PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, DATA, PRIVACY, OR GOODWILL, ARISING OUT OF THE SITE, THESE TERMS, OR ANY INTRODUCTION OR PLACEMENT, ON ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY. THE TOTAL AGGREGATE LIABILITY OF THE PERLA PARTIES FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID PERLA FOR SERVICES IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain exclusions or limitations, so parts of the above may not apply to you. Nothing here limits liability that cannot be limited by law, including for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

To the fullest extent permitted by law, you release the Perla Parties from all claims, known or unknown, arising out of your use of the Site or any dispute between you and a client, candidate, or other third party. California residents waive California Civil Code Section 1542, which provides that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of execution and which, if known, would have materially affected the settlement.

You agree to defend, indemnify, and hold harmless the Perla Parties from any claim, liability, damage, cost, or expense, including reasonable attorneys fees, arising out of your use of the Site, your breach of these Terms or applicable law, any content you submit, or your violation of a third party’s rights. We may assume exclusive defense and control of any indemnified matter, and you agree to cooperate.

These Terms and any dispute relating to them or to the Site are governed by the laws of the State of California and applicable federal law, without regard to conflict of law principles. The Site is controlled and operated from Los Angeles County, California.

Before starting arbitration, the parties will attempt in good faith to resolve the dispute informally. Send written notice describing the claim and the relief sought by email to contact@perla-agency.com. If the dispute is unresolved after sixty (60) days, either party may begin arbitration.

Any controversy or claim arising out of these Terms or the Site that is not resolved informally will be settled by final and binding arbitration before a single arbitrator, administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect, or under its Consumer Arbitration Rules where those apply. The place of arbitration will be Los Angeles County, California, and judgment on the award may be entered in any court of competent jurisdiction. Either party may still seek injunctive or equitable relief in a court located in Los Angeles County to protect intellectual property or confidential information, and either party may bring a qualifying individual claim in small claims court.

ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING. IF ANY CLAIM PROCEEDS IN COURT, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

If the preceding paragraph is held unenforceable as to a particular claim, that claim will be severed and heard in a court located in Los Angeles County, California, while the remaining claims proceed in arbitration.

Any claim arising out of the Site or these Terms must be brought within one (1) year after it accrues, or within the shortest period permitted by law if one year is not enforceable. Claims not brought in that period are barred.

If you believe content on the Site infringes your copyright or other intellectual property right, send written notice to the address in Section 14 including: your signature, physical or electronic; identification of the work infringed; identification of the infringing material and its location on the Site; your contact details; a statement of your good faith belief that the use is unauthorized; and a statement, under penalty of perjury, that your notice is accurate and that you are the rights owner or authorized to act for them. We may remove allegedly infringing material and terminate the access of repeat infringers.

Perla does not maintain a public office address; notices should be sent by email.

If any provision is held unenforceable, it will be severed or limited to the minimum extent necessary and the remainder will continue in effect. Sections 2, 3, 6, 7, 8, 10, 11, 12, and 15, and any provision necessary to interpret or enforce them, survive termination. No failure to exercise a right waives it, and waivers are effective only in a signed writing. You may not assign these Terms without our prior written consent; we may assign them freely, including in a merger or sale of assets. These Terms bind the parties and their permitted successors, assigns, heirs, and personal representatives. Nothing here creates any agency, partnership, joint venture, employment, or fiduciary relationship. We are not liable for any failure or delay caused by events beyond our reasonable control. These Terms, with the Privacy Policy and any separately executed agreement, are the entire agreement on this subject. The parties require that these Terms be drawn up in English. Headings are for convenience only. All rights not expressly granted are reserved to Perla.

© 2026 Perla Staffing Agency LLC. All rights reserved.